Move & Mend CIC
Last updated: August 2026
At Move & Mend, we take your privacy seriously.
We work with children, families, schools and professionals, which means people sometimes trust us with personal information. We are committed to treating that information respectfully, keeping it secure and being clear about how and why we use it.
This Privacy Policy explains what information Move & Mend CIC may collect, how we use and protect it, and your rights under UK data protection law.
Who we are
Move & Mend CIC provides emotional wellbeing support, movement-based activities, programmes, workshops, resources and professional training for children, families, schools and education professionals.
For data protection purposes, Move & Mend CIC is the data controller for personal information we collect and decide how to use.
You can contact us about privacy or your personal information at:
Email: [email protected]
Website: moveandmendcic.com
Information we may collect
Depending on how you interact with Move & Mend, we may collect information including:
- your name and contact details;
- email address and telephone number;
- your role, school or organisation;
- a child’s name, age or age group;
- information provided when registering for a class, programme, workshop or event;
- information about support needs, accessibility requirements or relevant circumstances that you choose to share with us;
- emergency contact details where required;
- booking and payment information;
- enquiries and correspondence;
- feedback and survey responses;
- preferences relating to Move & Mend services;
- mailing-list and Online Hub registrations;
- photographs or video where appropriate consent has been obtained; and
- technical information collected when you use our website, such as cookies and basic website analytics.
We only aim to collect information that is relevant and necessary for the service being provided.
Information about children
Because some Move & Mend services are designed for children and young people, we take additional care when handling children’s personal information.
Where appropriate, information about a child will normally be provided by their parent, carer, school or another responsible professional.
We will only ask for information that is reasonably necessary to safely and appropriately provide our services.
We will not use children’s personal information for unrelated marketing purposes or sell children’s information to third parties.
Where we communicate directly with children or young people about the use of their information, we aim to explain this in clear, age-appropriate language.
The ICO specifically requires organisations handling children’s data to consider children’s best interests and make privacy information understandable to them.
How we use your information
We may use personal information to:
- respond to enquiries;
- register people for classes, programmes, workshops and events;
- provide Move & Mend services safely and appropriately;
- communicate important information about a booking or service;
- understand the needs of children or participants attending our provision;
- provide school support and professional training;
- manage waiting lists and expressions of interest;
- send resources that have been requested;
- process payments and maintain appropriate financial records;
- collect feedback and improve our services;
- manage safeguarding, health, safety and welfare where necessary;
- maintain appropriate organisational records; and
- send news, resources, event information or marketing where you have chosen to receive it.
We will not use your information for purposes that are incompatible with the reason it was originally collected without an appropriate lawful basis.
Our lawful bases
Under UK data protection law, we need a lawful reason for using personal information.
Depending on the circumstances, Move & Mend may rely upon:
Consent – for example, where you choose to join our mailing list or provide consent for certain uses of photographs.
Contract – where information is needed to provide a service you have booked or requested.
Legitimate interests – where using information is reasonably necessary for the operation and development of Move & Mend and does not override your rights and interests.
Legal obligation – where we need to retain or use information to comply with the law.
Vital interests – in rare circumstances where information needs to be used to protect someone’s life.
Where we process special category information, such as relevant health information, we will ensure that an additional appropriate legal condition applies.
The appropriate lawful basis depends on the particular processing activity and should be determined before information is used.
Marketing and mailing lists
You may choose to receive updates from Move & Mend about things such as:
🌿 upcoming classes and programmes
💚 parent workshops
🎓 CPD and school support
🌐 the Move & Mend Online Hub
📄 resources and wellbeing information
🌈 events and community activities
Where consent is required, joining a class, filling in an enquiry form or downloading a resource will not automatically subscribe you to general marketing.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
Photographs and video
Move & Mend may occasionally take photographs or video at sessions or events for purposes such as celebrating our work, demonstrating activities or promoting Move & Mend.
Where consent is required, we will seek appropriate permission before identifiable images are used.
Choosing not to consent to promotional photography will not prevent a child or family from accessing Move & Mend services.
Sharing information
We do not sell personal information.
We may share information with trusted organisations or service providers where reasonably necessary to operate Move & Mend. This could include providers used for:
- website hosting;
- forms and registration;
- email communications;
- bookings;
- payment processing;
- IT or cloud storage; and
- professional or administrative services.
Where Move & Mend works with a school or other organisation, information may also be shared where necessary to provide the agreed service and where there is an appropriate basis for doing so.
Information may also be shared where required by law or where there is a safeguarding or serious safety concern.
We expect organisations processing information on our behalf to handle it appropriately and securely.
Safeguarding
There may be circumstances where confidentiality cannot be maintained.
If information gives us reason to believe that a child, young person or another person may be at risk of harm, information may need to be shared with an appropriate safeguarding professional, organisation or statutory service.
Where appropriate and safe to do so, we will be transparent about this.
How long we keep information
We do not keep personal information for longer than we reasonably need it.
Different information may need to be retained for different periods depending on why it was collected and any legal, safeguarding, insurance or financial requirements that apply.
When information is no longer required, we will securely delete, anonymise or dispose of it in accordance with our retention arrangements.
Keeping your information secure
We take reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to those who reasonably need it to carry out their role or provide a Move & Mend service.
No method of electronic storage or transmission is completely risk-free, but we take proportionate steps to protect the information entrusted to us.
Cookies and our website
Our website may use cookies and similar technologies to help the website function and understand how it is being used.
Some cookies are essential for the operation of a website. Other cookies, such as certain analytics or marketing cookies, generally require permission before they can be placed on a user’s device.
Where required, you will be given the opportunity to manage your cookie preferences.
The ICO states that website visitors should be informed about cookies and that consent is required for cookies that aren’t strictly necessary.
I’d recommend having a separate Cookie Policy alongside this Privacy Policy once we know exactly which WordPress/Elementor plugins and analytics you’re using.
Links to other websites
Our website may contain links to external websites or services.
Move & Mend is not responsible for the privacy practices of external websites, and we encourage you to review their privacy information before providing personal information.
Your data protection rights
Depending on the circumstances, you may have rights relating to your personal information, including the right to:
- ask for a copy of information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete information in certain circumstances;
- ask us to restrict how information is used;
- object to certain uses of your information;
- request data portability where applicable; and
- withdraw consent where consent is the lawful basis we rely upon.
These rights do not apply in exactly the same way in every circumstance.
To make a request, contact:
[email protected]. The ICO identifies these rights as information that should be included in a privacy notice.
Complaints
If you have concerns about how Move & Mend has handled your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to raise a concern with the UK’s independent data protection regulator, the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Changes to this policy
We may update this Privacy Policy as Move & Mend develops, our services change or data protection requirements are updated.
The latest version will always be available on our website, with the date of the most recent update shown at the top of this page.
💚 A simple promise from Move & Mend
Your information belongs to you.
We will only ask for information we reasonably need, we will be clear about why we need it, and we will treat it with the same care and respect we aim to bring to every part of Move & Mend.